If you do not wish to keep the items you ordered because they are no longer suitable/you have ordered the wrong size/the wrong item/the item is no longer required then below is our refund policy.

We want you to be completely satisfied with your order so if for any reason you are unhappy with your items, you can return them in unused condition and unopened packaging within 14 days for a full replacement or a full refund. Just mark the package Return-To-Sender (RTS) and the mail service will send it back to us. We will only refund the returns postage if the items are damaged, faulty, or if the wrong items have been sent. We cannot accept responsibility for items damaged or lost in the postal system, so it is advisable to acquire a postal receipt or send the items back via recorded delivery.

Whether you are returning the goods back to us via the Post Office, or a collection has been arranged, please make sure that some identification is included within the package and email us so we know to expect your package.


We will send out exchanges inside the UK for free, you will not be charged for the shipping costs of the exchange order. When exchanging for a lower priced item we will credit you the difference, should the replacement item be more expensive we will contact you to arrange additional payment.

Cancelling Orders

If you wish to cancel your order directly after purchasing or before we have shipped your item then please email info@strainsupermarket.com with your order number and a reason for the cancellation. We will process this for you as soon as possible. If we have by this time already shipped out your items for delivery, then we will treat your request as a refund and will be subject to our stated policy.

Your refund will generally be issued onto the same method of payment you paid with. Refunds are processed as soon as possible, on returns this can take up to 14 days. Please note that in busier periods refunds can take longer, but should never take more than 30 days.

Our Returns Address

Please email us in the first instance to info@strainsupermarket.com.