This Privacy Policy explains how StrainSupermarket (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, StrainSupermarket.com, or interact with us in any way.

We are committed to protecting your privacy and handling your data in a transparent, secure, and responsible manner in accordance with the Data Protection Act 2018, UK GDPR, and any other applicable laws.

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1. Information We Collect

We collect information that helps us operate our website, process orders, and improve your customer experience. This may include:

1.1 Information You Provide to Us

• Name
• Email address
• Billing address
• Shipping address
• Order details
• Messages sent through contact forms or customer support
• Account login details (if you create an account)

1.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type & version
• Device information
• Pages visited & time spent
• Referring websites
• Cookie data (see our Cookie Policy)

1.3 Payment Information

We do not store full card details.
Payments are processed securely through trusted third-party payment providers.

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2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Provide customer support
• Improve our website and services
• Send order confirmations and important updates
• Detect and prevent fraud or misuse
• Comply with legal obligations

We do not use your data for illegal or unethical purposes.

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3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual necessity – to process and deliver your orders
• Legitimate interests – such as improving our website and preventing fraud
• Consent – for optional marketing newsletters
• Legal obligation – when required by law

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4. How We Store and Protect Your Data

We use secure, industry-standard systems to protect your information from loss, misuse, or unauthorised access.

Your data may be stored on secure servers located within the UK, EU, or other regions that offer adequate protection.

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5. Sharing Your Information

We may share your data with trusted third parties when necessary to operate our business, including:

• Payment processors
• Delivery and logistics companies
• Website hosting providers
• Fraud prevention services
• Professional service providers (e.g., accountants)

We never sell or trade your personal information.

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6. Marketing Communications

You will only receive marketing emails from us if:

• You opted in voluntarily
• Or you purchased from us and we lawfully send relevant updates (soft opt-in)

You can unsubscribe at any time using the link in any email.

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7. Your Data Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Object to processing
• Withdraw consent
• Request a copy of your data
• Restrict certain types of processing

To exercise any of these rights, contact us using the details below.

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8. Retention of Data

We keep personal data only as long as necessary for:

• Fulfilling your orders
• Meeting legal and accounting obligations
• Resolving any customer service issues

When data is no longer needed, we securely delete or anonymise it.

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9. Links to Other Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these sites.

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10. Age Restriction

Our website is intended for adults aged 21 and over.
We do not knowingly collect personal data from minors.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.

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12. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at:

Email: [email protected]
Business Name: StrainSupermarket
Website: https://strainsupermarket.com